This Privacy Policy will help you better understand how we collect, use, and share your personal information. If we happen to change our privacy practices, we would update this privacy policy accordingly.
Our values
Trust is the foundation of our work. This includes trusting us to do the right thing with your information. The following sections should help you better understand how we think about your information and privacy.
We carefully analyse what types of information we need to provide our services, and we try to limit the information we collect to only what we really need. Where possible, we delete or anonymise this information when we no longer need it.
In all of this work our guiding principle is that 'your information belongs to you', and we aim to only use your information to your benefit.
What do we do with your information?
When you browse our store, we automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in.
We do that in order to:
- Remember who you are after you log in so that you do not need to authenticate at each click;
- Monitor if our website is running with the high performance we are dedicated to providing;
- Let you browse between products without having to start back from the home page at each click;
- Remember if you put something in your shopping cart before you decide to checkout;
- Control that your data is processed securely.
We call the information mentioned above “essential information” and we collect it through the use of cookies. Cookies are small text files that most websites use. A website places cookies in the web browser and then reads the information collected through the cookies every time the user performs an action.
Cookies
Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.
- _session_id, unique token, sessional, Allows Shopify - the platform we run our store on - to store information about your session (referrer, landing page, etc).
- _shopify_visit, no data held. Persistent for 30 minutes from the last visit. Used by our website provider’s internal stats tracker to record the number of visits.
- _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day. Counts the number of visits to a store by a single customer.
- cart, unique token, persistent for 2 weeks. Stores information about the contents of your cart.
- _secure_session_id, unique token, sessional storefront_digest, unique token, indefinite if the shop has a password, this is used to determine if the current visitor has access.
How we use collected information
Natura Sacra collects and uses Users personal information for the following purposes:
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To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs. -
To personalise user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site. -
To improve our Site
We continually work to improve our website offerings based on the information and feedback we receive from you. -
To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. -
To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them. -
To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
We may also process your personal information where you have provided your consent. At any time, you have a right to withdraw your consent by changing your communication choices, opting out from our communications or by contacting us.
How can I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by writing to us at privacy@natura-sacra.com, or mailing Sacred Nature at: Brouwershgracht 182, 1013HC, Amsterdam, Netherlands.
We protect your information from others
If a third party requests your personal information, we will refuse to share it unless you give us permission or we are legally required. When we are legally required to share your personal information, we will tell you in advance, unless we are legally forbidden.
Shopify
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Third-party services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Changes to this privacy policy
If we update our Privacy Policy to reflect a change or improvement of our services or a new legal obligation, we will publish the new version on our website. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Protecting the privacy of children
We do not knowingly collect the personal information of children. Typically, we do not ask how old visitors to our site are. Since it is highly important to us to protect children as they use the internet, we advise all parents and guardians to teach their children how to use the internet safely and responsibly. Children should not transmit personal information to Natura Sacra without the express consent of their parent or guardian.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and Terms of Use. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Who can you reach out to for privacy matters?
You can contact our Data Protection Officer through the contact details at the end of this page.
Contact Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
privacy@natura-sacra.com
NATURA SACRA
Amsterdam, Netherlands
Updated: June 12, 2024